FAQ's

I absolutely love seeing your photos and videos on Instagram, but reviews on my website are extra special! They help people who don’t know my story yet see that I’m real and creating quality, meaningful art. You can leave a review right here on this page, or on any product page by clicking “Write a review,” or via the reminder email you’ll get after your order arrives. Your honest thoughts not only brighten my day, they help others discover why these pieces bring joy and cuteness into everyday life... and sharing photos or videos with your review makes it even more magical!

Orders are shipped as soon as possible and always within one week of purchase, unless it's amade-to-order item, in which case the timeframe will be specified in the product listing.

For orders within Australia, please allow 1–2 weeks for delivery. For international orders, delivery can take approximately 3–5 weeks. Shipping times can vary, but you’ll be able to track your order using the tracking link provided.

International orders may be subject to import taxes or customs fees, which are the responsibility of the buyer.

USA tariffs are included in the product price for USA orders.

If a parcel is returned to me (for example, due to an incorrect address or if it wasn’t collected from the post office), I’ll refund your order.

If a parcel is lost in transit due to an incorrect address being supplied, I unfortunately cannot offer a refund.

If something arrives damaged, or you’re not happy with your order for any reason, please contact me within 14 days of receiving it. Include a photo if possible, and I’ll do my best to find a solution that works for you.

If you have any questions or need support, please don’t hesitate to reach out—I'm always happy to help where I can!

Get in Touch

Got a question, need help with an order, or just want to say hello? I’d love to hear from you!

Fill out the form below or send an email to cutie@ellamobbsart.com and I’ll get back to you as soon as I can.

If you experience any issues with the form, please send your message directly to cutie@ellamobbsart.com.

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